Front Office/Night Auditor

Join Toegoe Respati in the vibrant heart of Badung, Bali as a Front Office/Night Auditor. This role is perfect for individuals who thrive in a dynamic hospitality environment and are passionate about delivering exceptional guest experiences. As a Front Office/Night Auditor, you'll be the first point of contact for guests, ensuring their stay is seamless and memorable. You'll use tools like Toegoe's proprietary Guest Management System and Excel to manage reservations, check-ins, and check-outs efficiently.

Toegoe Respati is a renowned hospitality company with a rich history in Bali. Founded in 1972, we have grown to become a trusted name in the industry, known for our commitment to excellence and guest satisfaction. Our properties are located in prime areas of Bali, offering a perfect blend of luxury and comfort. We are looking for a Front Office/Night Auditor who can contribute to our legacy of exceptional service.

In this role, you will handle a variety of tasks daily, including greeting guests, processing payments, and ensuring all financial transactions are accurate. You will work closely with the front desk team and the accounting department to maintain the highest standards of service and financial integrity. This is an opportunity to be part of a team that values professionalism, integrity, and a passion for hospitality.

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests at the front desk, ensuring a warm and welcoming experience.
• Process check-ins and check-outs, including handling payments and issuing receipts.
• Manage reservations and room assignments using Toegoe's proprietary Guest Management System.
• Perform night audits to ensure all financial transactions are accurate and up-to-date.
• Handle guest inquiries and complaints, providing prompt and professional solutions.
• Maintain a clean and organized front desk area, ensuring all necessary supplies are available.
• Collaborate with the housekeeping and maintenance teams to address guest concerns.
• Assist in training new staff and maintaining high standards of customer service.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in front office or hospitality roles.
• Proficient in using Microsoft Office, particularly Excel, for data management and reporting.
• Experience with guest management systems is a plus.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Knowledge of basic accounting principles and financial procedures.
• Fluency in English and Bahasa Indonesia.
• Ability to work flexible hours, including evenings and weekends.

🛠️ Keahlian

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