Customer Service Representative - Delifru (Jakarta Barat)

Join Delifru as a Customer Service Representative in Jakarta Barat and become the voice of our brand! In this dynamic role, you will deliver exceptional service to our valued customers, ensuring their inquiries are resolved efficiently and their experience with our company is nothing short of outstanding. As part of our team, you'll handle customer complaints, orders, and inquiries, using our in-house CRM system to track and manage customer interactions. This is a fantastic opportunity to grow your skills in customer service while contributing to a company that values its customers above all else.

Delifru is a rapidly growing e-commerce platform dedicated to providing fresh, high-quality fruits and vegetables directly to consumers. With a strong focus on customer satisfaction, we are committed to delivering the best possible experience to our customers. As a Customer Service Representative, you will play a crucial role in maintaining our reputation for excellence.

In this role, you will be responsible for handling customer inquiries via phone, email, and live chat. You will ensure that every customer interaction is professional, courteous, and efficient. You will also be responsible for tracking customer complaints and ensuring they are resolved to the customer's satisfaction. Additionally, you will assist in managing our customer database and ensuring that our CRM system is up-to-date and accurate.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and live chat, ensuring they are resolved efficiently and professionally.
• Track and manage customer interactions using our in-house CRM system.
• Assist in managing our customer database, ensuring it is up-to-date and accurate.
• Provide exceptional customer service, going above and beyond to ensure customer satisfaction.
• Monitor and analyze customer feedback to identify areas for improvement.
• Collaborate with other departments to ensure a seamless customer experience.
• Stay up-to-date with industry trends and best practices in customer service.
• Participate in training and development opportunities to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Proficiency in using CRM systems, such as Salesforce or HubSpot.
• Ability to work well under pressure and meet tight deadlines.
• Bachelor's degree in Business Administration, Communications, or a related field.
• Fluency in both written and spoken Indonesian.
• Ability to work well in a team environment and collaborate effectively with colleagues.

🛠️ Keahlian

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